Refund and Returns Policy

Effective Date: 01/03/2026

Website: https://esimtoyou.com

At esimtoyou, we want to ensure you stay connected. Because we sell digital products (eSIMs) that are consumed instantly upon use, our policy is designed to be fair while protecting the nature of our service.

1. Eligibility for a Full Refund

You are entitled to a 100% refund if:

  • Non-Delivery: You did not receive your eSIM QR code via email due to a technical error on our part.
  • Pre-Activation Cancellation: You purchased an eSIM but have not scanned, installed, or activated it, and you request a refund within 14 days of purchase.
  • Verified Technical Fault: The eSIM fails to work due to a network or provision error from our infrastructure, and our support team is unable to resolve it after troubleshooting.

2. Situations Not Eligible for Refund

We cannot issue refunds in the following cases:

  • Device Incompatibility: It is your responsibility to ensure your device is eSIM-compatible and network-unlocked before purchasing.
  • Incorrect Purchase: You purchased the wrong data plan or a plan for the wrong country and have already scanned the QR code.
  • Service Consumed: The eSIM has been activated and data usage has begun.
  • Poor Local Coverage: Connectivity depends on local carrier towers; we cannot refund based on poor signal in specific buildings, remote areas, or underground locations.
  • Deleted eSIM: If you accidentally delete the eSIM profile from your phone after installation.

3. Partial Refunds

In rare cases where a service is interrupted mid-way through your plan due to a verified technical failure on our end, we may offer a pro-rated refund for the remaining unused data balance.

4. How to Request a Refund

To start a claim, please email [Insert Support Email] within 7 days of the issue. You must provide:

  1. Your Order Number.
  2. The email address used for purchase.
  3. A screenshot of the error message or your device’s cellular settings (to help our technical team verify the issue).

5. Processing Time

Once approved, refunds are sent back to your original payment method. Most banks take 5–10 business days to reflect the credit in your account.