An eSIM is a digital SIM card embedded directly into your phone. There is no physical SIM card to insert; you simply scan a QR code delivered via email to activate a prepaid data roaming plan instantly.

Is my phone compatible with eSIM?

Most newer Apple iPhone (XS and later), Samsung Galaxy (S20 and later), and Google Pixel (3 and later) models support eSIM. Your device must also be carrier-unlocked. You can check the complete list of 100+ supported phones on our eSIM Compatible Devices page.

Can I keep my WhatsApp and phone number active while using an eSIM?

Yes! Your physical SIM and primary phone number remain fully active for calls, SMS, WhatsApp, and iMessage. The eSIMtoYou profile is used exclusively for fast, affordable mobile internet while traveling.

How quickly do I receive my eSIM after purchase?

Delivery is instantaneous. As soon as your order completes, your eSIM activation QR code, LPA codes, and setup instructions are sent directly to your billing email.

When should I install my eSIM profile?

We recommend scanning and installing the eSIM profile a few hours before departure or upon arrival at your destination using airport or hotel Wi-Fi.

How do I activate mobile data upon arrival?

When you land, go to Settings > Cellular / Mobile Data on your smartphone, select the eSIMtoYou line, turn it ON, and ensure Data Roaming is toggled ON for that specific line.

Can I share data via personal hotspot with an eSIM?

Yes, all eSIMtoYou standard data plans fully support Personal Hotspot and tethering with laptops, tablets, and travel companions.

How do I monitor remaining data usage?

You can check data usage in your phone operating system cellular settings, or view live status directly in your eSIMtoYou customer account dashboard under "My eSIMs".

What happens if my data allowance runs out?

Data will stop once the quota is reached without incurring any hidden overage charges or unexpected fees. You can easily purchase an additional package for the same country on eSIMtoYou.

What should I do if my QR code does not scan?

Make sure your phone is connected to stable Wi-Fi. If scanning fails, you can enter the Activation Code (LPA string) manually in your phone settings or contact support@esimtoyou.com for immediate assistance.

Can I get a refund if I change my travel plans?

Yes, 100% money-back refunds are available for unactivated, uninstalled eSIM profiles within 14 days of purchase.

Frequently Asked Questions (FAQ) | eSIMtoYou Support & Setup Guide

Everything you need to know about using esimtoyou.

1. General Questions

What is an eSIM? An eSIM is a digital SIM card. There’s no physical chip to insert; you simply scan a QR code to add a data plan to your phone.
Is my phone compatible? Most newer iPhones (XS and later), Samsung Galaxy (S20 and later), and Google Pixel (3 and later) support eSIM. Your phone must also be carrier-unlocked. Check the full list of supported models on our eSIM Compatible Devices page.
Can I keep my WhatsApp/iMessage number? Yes! Your physical SIM and phone number stay active. You only use our eSIM for mobile data while traveling.

2. Installation & Activation

How do I receive my eSIM? Immediately after purchase, we send a QR code to your email.
When should I install my eSIM? We recommend installing it a few hours before you travel or upon arrival at your destination using airport Wi-Fi.
How do I activate the data? Once you land, go to your phone’s Settings > Cellular/Mobile Data and turn on the esimtoyou line. Ensure Data Roaming is switched ON for our eSIM.

3. Usage & Data

Can I share my data (Hotspot)? Yes, most of our plans support personal hotspots so you can share data with other devices.
How do I check my remaining data? You can check data usage in your phone’s cellular settings or contact our support team with your order details.
What happens when my data runs out? Your connection will stop. You can visit our website to purchase a new plan for the same destination.

4. Troubleshooting & Refunds

The QR code won’t scan. What do I do? Ensure you have a stable Wi-Fi connection. If it still fails, contact us at support@esimtoyou.com and we will provide the manual activation codes.
I accidentally deleted my eSIM. Can I get it back? Most eSIMs can only be scanned once. If deleted, you may need to purchase a new one. Please contact support to see if your specific plan allows a re-issue.
Can I get a refund if I change my mind? Refunds are available for unactivated eSIMs within 14 days. Once scanned or used, we cannot offer a refund.